Capability 04
Custom Operational Systems
We engineer software around specialist operations where generic platforms do not fit: the internal systems a business runs on, built to match how the work is actually done.
When this work is needed
The situations that bring a business to this capability.
- The operation has been forced into a generic platform and the workarounds now cost more than the software.
- Production, service or field work runs on spreadsheets, paper and memory, and the business has grown past what that can carry.
- Scheduling, configuration or quoting follows rules that only a few people hold in their heads.
- Management needs an accurate current picture of the operation and gets a reconciled one weeks later.
What we engineer
- 01Workflow and production systems
- Systems that follow the operation's own sequence of work, with the states, hand-offs, exceptions and approvals that the generic tool could not represent.
- 02Field and service operations
- Tools for people working away from the office: job details, equipment data, capture in the field, and synchronisation that copes with the day's connectivity.
- 03Scheduling, configuration and quoting
- The rules that decide what can be built, scheduled or quoted, encoded once and applied consistently, with the reasoning visible to the people who rely on it.
- 04Reporting and operational visibility
- Live operational views built on the system's own data, so status, throughput and exceptions are current rather than reconstructed.
Technical scope
The scope of a project is agreed in writing before work starts. These are the areas this capability normally covers.
- Internal operational platforms
- Workflow and case-management systems
- Production and service systems
- Field operations and mobile capture
- Specialist scheduling and planning
- Configuration and quoting engines
- Automation of repetitive operational steps
- Reporting, dashboards and operational data
- Specialist business applications
Constraints we design for
- The operation keeps running
- New systems are introduced beside the current way of working, one process at a time, with the data carried across and checked.
- Custom where it earns its place
- We build the parts that are specific to the operation and integrate standard components for the rest, and we say which is which.
- Built to be maintained
- A custom system is a long-term asset. It is documented, testable and structured so it can be changed by whoever maintains it next.
Where it applies
Sectors whose systems this capability is engineered for.
- Advanced Manufacturing
The digital lifecycle of a manufactured product: configuration, production data, connected equipment and the systems that serve it after sale.
- Financial Services & Fintech
High-integrity specialist platforms, data flows and operational systems in environments where records have to be exact.
- Automation, Robotics & Autonomous Systems
Integration of sensing, control interfaces, data, edge intelligence and the operator systems that supervise them.
- Energy, Remote & Off-Grid Systems
Distributed assets that must keep operating despite connectivity, power and environmental constraints.
Related capabilities
03
Systems Integration & Data
Make products, platforms and business systems work as one.
- Systems architecture
- API integration
- ERP and CRM
02
Digital Products & Platforms
Engineer the digital product around the physical product, customer or operation.
- Customer platforms
- Dealer portals
- Configurators
06
Resilient & Off-Grid Digital Systems
Digital systems designed to operate beyond reliable fixed infrastructure.
- Intermittent connectivity
- Store-and-forward
- Local-first architecture
Discuss a project
If a product, operation or business system spans devices, software, data and real-world constraints, we can help define and engineer the system around it.