Capability 02
Digital Products & Platforms
We engineer the digital product around the physical product, the customer or the operation: the platforms, applications and interfaces through which people use, buy, configure and service it.
When this work is needed
The situations that bring a business to this capability.
- Owners expect an application that shows them their product, its state and its history, and lets them do the things that used to need a phone call.
- Dealers and service partners need a portal that reflects the manufacturer's real product, order and service data instead of spreadsheets and email.
- A configurable product needs a configurator that produces a buildable, quotable specification, not a picture.
- A specialist business needs a commercial platform for its customers that no generic product covers.
What we engineer
- 01Customer and owner platforms
- Web and mobile applications built on the product's data: registration, state, history, service, documentation and the actions an owner is entitled to take.
- 02Dealer and service portals
- Portals for the people who sell, install and maintain the product, connected to orders, inventory, warranty and service records where those systems already exist.
- 03Configurators and commercial platforms
- Configuration logic that encodes the real rules of the product, and the pricing, quoting and ordering flows that follow from a valid configuration.
- 04Platform foundations
- The cloud services, APIs, identity and access, and data stores the applications stand on, designed so a second application or a partner integration does not require starting again.
Technical scope
The scope of a project is agreed in writing before work starts. These are the areas this capability normally covers.
- Customer platforms and owner applications
- Dealer, distributor and service portals
- Web and mobile applications
- Product configurators and quoting
- Digital product interfaces
- Cloud platforms and APIs
- Identity, access and customer self-service
- Specialist commercial platforms
Constraints we design for
- The product is the source of truth
- The application shows what the product and the manufacturer's systems actually know. Where data is uncertain or delayed, the interface says so.
- Many parties, one platform
- Owner, dealer, manufacturer and service partner see different slices of the same data, with access designed around those roles from the start.
- Long product lifecycles
- A product sold today is in service for years. Platforms are built to carry model years, hardware revisions and firmware versions side by side.
Where it applies
Sectors whose systems this capability is engineered for.
- Advanced Manufacturing
The digital lifecycle of a manufactured product: configuration, production data, connected equipment and the systems that serve it after sale.
- Marine & Vessel Systems
Connected vessels, onboard networks, remote monitoring, owner and service systems, and the manufacturer's own systems behind them.
- Connected Consumer Products
Embedded hardware, connectivity, companion software and service platforms that together make up the ownership experience.
- Financial Services & Fintech
High-integrity specialist platforms, data flows and operational systems in environments where records have to be exact.
Related capabilities
01
Connected Products
Turn physical products into connected digital products.
- Telemetry
- Remote monitoring
- Device-to-cloud
03
Systems Integration & Data
Make products, platforms and business systems work as one.
- Systems architecture
- API integration
- ERP and CRM
04
Custom Operational Systems
Software engineered around specialist operations where generic platforms do not fit.
- Workflow systems
- Production and service
- Field operations
Discuss a project
If a product, operation or business system spans devices, software, data and real-world constraints, we can help define and engineer the system around it.